Inbound Telephone Sales
Connect With Your Customers While Making More Sales Per Hour
Does your center have great products to sell, but your agents are reluctant to Close assertively or overcome Objections? Do product offers sound like lifeless product pitches that are not tailored to the client’s Needs and Interests?
Outbound Telephone Sales
Tough Economies Reveal Poor Selling Skills
If your sales agents have not been properly equipped to sell, chances are good that you have seen a huge downturn in sales. Tough economies call for excellent selling skills. Telephone Sales Mastery Outbound can re-ignite the sales energies in your center and turn poor producers back into high contributors.
Floor Management
Performance and Accountability
Floor Management is a 2.5 day program where new and veteran supervisors learn proven, innovative floor-coaching skills that will change the performance culture of your center.
Whether your call center focuses on sales results, quality scores, system proficiency or customer service, the floor manager is the secret to long-term success. Floor Management helps you achieve this goal.
